FAQs | Flame Connection


Do you service and warranty what you sell?

Most products we sell have a manufacturer’s limited warranty that typically covers parts and some labor. If it is out of warranty, or you just need service, we can help with that as well.

Where are you located?

Flame Connection is centrally located in Tucson at 2736 North Campbell Avenue, just south of Glenn.

Do you have a showroom?

Our showroom at 2736 North Campbell Avenue in Tucson includes outdoor kitchens, barbecue appliances, gas and wood fireplaces, hearth stoves, Big Green Eggs and all the accessories you need. We even have up to 20 burning displays for you to see in action!

Do you offer contractor pricing?

Absolutely! Please give us a call at 520-623-0626 to discuss how our expert staff can assist in making your project simple and within budget.

How do I light a gas fireplace with a control panel?

Most modern gas fireplaces come with a control panel that manages its pilot light, a small flame that serves as an ignition flame for the gas burner. The control panel has an ignition button and a control knob that will enable you to light your fireplace. See this blog post for step by step instructions.

How do I light a gas fireplace with a key valve?

Some gas fireplace units require a special wall key, sometimes called a hex key, to adjust the flow of gas. See this blog post for step by step instructions on how to light a gas fireplace with a key valve.

How do I light a gas fireplace with a wall switch?

Many gas fireplaces come equipped with a wall switch control panel through which you can turn it on and off. To light your gas fireplace with a wall switch, simply push the On button to ignite the pilot. See this blog post for step by step instructions.

How do I turn off a gas fireplace?

Knowing how to turn off a gas fireplace is just as important as knowing how to light it. Even without an active fire going, a pilot light requires a small amount of gas to stay lit. Generally, it is recommended you turn off the gas pilot light during the summer months, when you are less likely to use your gas fireplace. This will help prevent unnecessary gas leaks and also reduce your monthly gas bill. See this blog post for step by step instructions.

How do I light my pilot light?

Here’s a YouTube video on how to light your pilot light. If you’re uncomfortable with the process, just give us a call at 520-623-0626 for a service visit by our trained and knowledgeable staff.

10 Reasons Why To Buy From Flame Connection

We are Tucson’s longest established full-service grill company since 1988.

We feature a product showroom where you can see and touch everything. You can’t do that online! We also have a complete parts and service department. We are fully licensed, fully insured and we will be around after the sale. Make sure whoever you buy from can say the same.

We are 100% locally owned and operated.

No out of town hassles or excuses from us. Unlike many out-of-town BBQ and fireplace companies that say they can perform, but don’t, we do not sell into a market that we cannot fully service.

We are a BBQ GRILL and Hearth company!

We know our products and we know how to service them because that’s what we do. We are not a big box store that sells thousands of different products that detract from what we are good at. We focus on “flame-related” products that will enhance your lifestyle.

We have friendly & knowledgeable employees.

Our long-time staff cares about your business and will put in the extra effort to ensure your satisfaction. If you have concerns, we want to hear about them. We are here for the long haul and we understand the value of a happy customer.

We sell only quality well established brand names.

Our lines such as Alfresco, Fire Magic, Viking, Twin Eagle, AOG, Big Green Egg, Beefeater, Delta Heat, Summerset, Lynx, Regency, DaVinci, Hearthstone, Morso, Lopi, and Jotul have been in business making quality products for years and are experts in the industry. Our staff will educate you on the important parts of a fireplace, fire pit, stove, and grill construction and operation so you can accurately judge investment versus value. Before you buy elsewhere, why not stop by for a visit and learn what you need to know in order to make an educated decision.


We offer delivery, assembly, connections to your gas line or LP regulator, field safety check, and hands-on instruction on how to use your new BBQ Grill. Unlike others, we don’t drop-ship to your driveway and drive off.

Quality built BBQ islands manufactured right here in Tucson.

No damage in shipping, no long delays & no freight company driver dropping off your valuable investment and leaving. Our professional installation crew will see your project through until final completion.

Full outdoor kitchen design service

Available to you so we can customize the island to fit your needs for your backyard. We can visit your site prior to the start of the design phase and work with you every step of the way. You’re the customer and you should get what you want!

We are a full-service installation company.

If your outdoor fireplace, grill or island needs a gas, water or electric line we can do it. If you need a concrete slab or flagstone patio to go with your island, we can help. We have a team of approved subcontractors that meet our high standards & that provide quality workmanship. Our goal is to make you happy.

We are a team committed to excellence and nothing less.

Flame Connection

Flame Connection